Frequently asked questions

BOTH LOCATIONS
SUN - Closed
MON - 10am to 6pm
TUE - 10am to 6pm
WED - 10am to 6pm
THU - 10am to 6pm
FRI – 10am to 7pm
SAT – 10am to 6pm

To begin the application process, you will need to register for the Medical Marijuana Program and set up a profile in the Patient and Caregiver. Click here to be directed to the Department of Health’s website to register.

You must be a resident of Pennsylvania with proof of residency from a valid PA driver’s license or state-issued ID with your current address. If you meet these requirements, you can register for the program.

After you register, complete an in-person examination with a registered physician in the Medical Marijuana Program to confirm that you suffer from one of the 23 qualified medical conditions.

Once approved by a registered physician, you will receive a certificate from your physician. The final step is to pay a $50 processing fee for the medical marijuana ID card. After receiving your ID card, you can use it to purchase medical marijuana from an approved Department of Health medical marijuana dispensary in Pennsylvania.

Get all the steps here.

Visit the Pennsylvania Department of Health’s Patient and Caregiver Registry at medicalmarijuana.pa.gov and choose the form to fill out – caring for an adult patient, or caring for a minor or person with a disability. (Click the link above to be directed to the website).

Complete a criminal background check through the Pennsylvania State Police. Based on the results, the Department of Health determines the applicant’s “character, fitness and suitability” for the task. Applicants convicted within the previous five years of selling or possessing drugs, narcotics or controlled substances can be rejected. Grounds for denial also include a history of drug abuse or diverting drugs.

Complete an authorization form designating the third-party caregiver, if necessary.

Once accepted, applicants return to the Patient and Caregiver Registry and pay the $50 fee for a medical marijuana card. Fees can be waived or reduced for applicants who document financial hardship.

Get all the steps here.

You are not required to meet with a pharmacist, however, we strongly recommend it as many patients find it beneficial.

We do not offer appointments at Delta 9 PA dispensaries. We operate on a walk-in basis only. New patients are not accepted after 5:30pm on weekdays and 3:30pm on Saturday and Monday.

Medical Marijuana ID cards are required for patients and caregivers to enter our facilities.

• Adult visitors without a valid PA Medical Marijuana Card (including Patients or Caregivers) are not permitted in the facility.

• Non-patient children under the age of 18 are permitted as visitors provided they are accompanied by a parent or guardian who possess a valid PA Medical Marijuana Card.

• Please present your valid MMJ card at the front desk upon entering the facility.

Essential visitors, limited to contractors or vendors requiring access to provide services to the facility, are permitted entry with a valid Driver's License or ID.

• Please sign in upon entering the facility and sign out upon exiting the facility in the visitor log.

We accept:

• Cash - We also have an ATM on site. (fee $3.50)

• Debit Cards (fee +$3.50)

We happily offer the following discounts!

20% Veteran, Military, First Responders Discount (must show official identification [first responders], state ID with flag indicator or DD214 form [veterans])

20% Pediatric Discount 

Industry Discount

10% SSDI/EBT Discount (must show state ID along with benefits card)

OG Wednesday - 10% Discount for Ages 65+

10% First Visit Discount

10% Best Buds Discount (Bring a friend who is new to Delta 9 PA, you both get 10% off your total purchase)

10% Birthday Discount (can be taken the week of your birthday)

We have a strict return policy! In accordance with DOH policy and PA ACT 16, any products opened on-site are in violation of the law and cannot be returned.

If you want to return a product you've purchased because it is defective, it must be brought back with the receipt and all original packaging within 3 days. We will assess the item and determine whether it is can be returned (Original packaging includes the label, boxes, and/or plastic containers. The returned product must meet these qualifications in order to receive full refund or store credit).

Some growers ask that you send an email briefly explaining the issue you experienced along with pictures and state that you are returning it to our dispensary for an exchange or refund. Please have the approved grower response ready to show the PCC who helps you during your return. We may ask you to forward it to one of our team members.

You cannot return medicine for NO REASON!

We do not offer appointments at Delta 9 PA. To provide enough time for a pharmacy consultation and/or product selection, first time patients will be accepted until 5:30 pm (Tuesday through Friday) and 3:30 pm (Monday and Saturday). If you arrive after those times, you will be asked to return the following business day.

Sign up for an account with iHeartJane or log in directly with your gmail at the before your purchase or at checkout. Please wait until you receive a text message that the order has been fulfilled before visiting the dispensary to avoid longer wait times and unavailable product.  All orders require 30 minutes to be fulfilled unless you are notified that your order is ready to be picked up early or you have selected curbside and you must arrive at the time slot you selected. Patients arriving for curbside pickup should park in the dispensary lot with an orange cone.

All reservations must be picked up by the end of the day and the last curbside pickup will be allowed by 5:30pm. The confirmation, processing, and pickup emails include a link to cancel your reservation if you are unable to pick your medicine before close.

After several failed pickups, you will receive an emailed warning. This warning will state the amount of orders you’ve missed and advise you that failure to pick up future orders will result in you becoming ineligible to continue utilizing our online reservation system. 

Patients who continue to neglect their pickups after receiving a warning email will no longer eligible for online ordering at Delta 9 dispensaries. All attempts to place an order from this point forward would be cancelled. 

We do not accept phone or email reservations. If you cannot or do not want to use our online reservation system, please visit us in our dispensaries to purchase.

Please use the “cancel’ link in your reservation confirmation, processing, or pickup emails to cancel your reservation.

All discounts are applied upon pick up in-store unless indicated otherwise.

Delta 9 PA medical marijuana dispensary serves patients in Pittsburgh and Greensburg, Pennsylvania.